Learning Technology Conference 2014 – My Take Aways

Standard

So I attended this years event as I have for the last couple of years, these are (MY) take aways thoughts from the event:

I was surprised in the amount of new companies on show this year, a huge increase than previous years showing how competitive the market is becoming.

The amount of people in attendance of the event, I don’t believe it is normally this busy. Talking to colleagues who where on the stands they said it was a constant flow over the two days and a very broad mix in terms of knowledge and experience in the work of learning.

The growth of the Cornerstone Platform – I spent some time catching up with the guys and to hear how they have grown in the 18 months is amazing. I have worked with this platform and only have great things to say about it.

How competitive the online learning market has become, it was the first time at LT2014 I have been stopped on a number of occasions from passing stands asking what I am looking for. Not sure yet if this is a good or bad thing yet.

A number of companies who are challenging and making changes in the world of online learning were not present. Unit 9, 5 elearning age awards last year and Modern English who have built a Functional Maths App and commissioned to undertake further work on the success to name a couple. I have not caught up with

I was surprised about the differing costs at the event when I discussed with vendors – day rates, product pricing were extremely varied.

For all the talk of MOOC’s in the learning world over the last 12 months nobody was using it as part of the solutions that I saw on the day. I see this is probably down to not being able to make any money from them commercially. I thought we may have seen them as part of an overall blend at least.

The number of vendors wishing to move into the employability and apprentice market as this was seen as an area that was currently not embracing online learning. Fusion Universal and Pera have worked together to create an offer to support apprentice programs. This is using video and social platform elements. This is due to be launched in March, I will be keeping a close eye on this. I am really interested in the feedback from the learners and those interacting with the new method in principal it is definitely a step in the right direction. Apprentice delivery methods have not changed for a long time and need to move with the times.

I think that is it for now…..

 

eLearning age Gold Award – Compliance Training

Standard

When working at Virgin Media I was provided with the challenge to support the organisation in IT compliance training.  I was the lead designer on this piece work defining the solution considering the target audience and how the tools we had in place could support this target audience makeup.  The succesful design of this course had a knock on effect on in a number of ways.

eLearning age Awards – Gold Award – Best Use of Synchronous Learning

Internal Design Team recognised within Virgin Media as leading edge

Learning benchmark company – Towards Maturity writing a case study on how we delivered Compliance Training

Internally Virgin Media wanted this delivery method.

Want to read all about it, the solution, outcomes, challenges, customer feedback please select the link below to view the case study produced.

http://www.towardsmaturity.org/elements/uploads/Virgin_case_study_Final.pdf

http://www.towardsmaturity.org/article/2013/09/13/how-social-learning-gives-compliance-training-virg/

Any questions let me know.

Positioning Training

Video

We had a request to update the audience on the previous 12 month journey they had been on, then to get them excited about the continuing journey as a company we would be going through in terms of Customer Service/Experience.  This intervention was going to be run at the year end conference and would be used to support the new training been undertaken.  So it needed to make an impact, with the added pressure of making sure it reflected the Virgin brand and Values.

The normal suggestions came forward to support this intervention – Video the Sponsor / Stakeholder / Staff – Using talking head videos talking about the journey.

This wouldn’t of been very Virgin nor would it of made any impact – We decided to work alongside a creative design company named Purple Media to produce the following video.  It was extremely well received the audience made the connections with the triggers in the video and what they had been through.  Plus then excited about what development and support they would be receiving.

The biggest challenge we had was to keep the use of the video controlled, people just wanted to play it at the beginning of all our training because it was good!  we didn’t want any of the impact to be lost.

Virgin Media – Introduction

let me know your thoughts.

I must be doing something right!

Video

I was the Lead Designer on this blended learning solution.  In short at Virgin Media we wanted to introduce and implement a new call quality framework right across our world wide contact centres.  Ensuring that the brand of Virgin still shone through at all times.  The solution involved a number of interventions from classroom sessions, on line learning portal, specifically aligned learning modules, coaching toolkits and aligning all the training and the marketing campaign together.

It was a great overall success as a T&D project in terms of challenging the norm of delivery, the contact centre performance increased above and beyond expected results. it won a number of awards as a project in the Contact Centre World.

Also it is not often your customer produces a short video using Richard Branson daughter Holly talking about a project you were involved in!